Baseline’s builder partners are some of the very best. Recognized regionally and nationally, with awards for design, craftsmanship, energy efficiency and customer service. That last one is especially important if you’re new to new homes, since buying new often means taking the homebuilding journey with your builder – from choosing a floorplan and homesite, to personalizing your home, to weekly phone calls with the team, to in-progress and final walkthroughs. Luckily, Baseline’s builders have helped thousands of home shoppers (just like you) through the process – with beautiful results.
David Weekley Homes
At David Weekley Homes an online sales advisor will set customers up with a tour of two single-family models from their inspired Peaks collection, where they’ll meet with a sales consultant to discuss floorplans, exteriors, homesite options and structural upgrades like a third floor with a rooftop deck. Decisions are made, contracts are signed and then it’s off to the design center, where the homeowner-to-be picks out tiles, flooring, countertops, lighting, paint colors, appliances … all the things that personalize a home. Then, once everything is finalized, they’ll meet their personal builder, who’ll oversee the build from start to finish. They’ll have weekly phone calls with their personal builder and sales consultant, and get together as a team for the on-site pre-construction meeting, pre-drywall meeting and buyer introduction. The buyer introduction is the most exciting meeting since it’s when they learn to operate and maintain their new home. Another option for David Weekley homebuyers who are looking to skip the building process is to simply purchase a quick-move-in home, if any are available.
KB Home’s approach to customer service starts with asking lots of questions. An online specialist steers the customer to the right place, scheduling a tour of the paired home models from their Villas collection at Baseline. Then, at the sales office, a consultant steers the homebuyer towards one of six inspired floorplans to suit their needs, a homesite (with a personal tour of available sites), and an exterior style. An interactive display helps the customer envision all the options. With a “wish list” and a professional Design Studio manager, the buyer then gets to choose all their favorite fixtures and finishes that fits within their budget. The infinite combination of choices is why no two KB Home homes are alike. Once the contract is signed, weekly buyer and builder calls begin, along with 10 (yes, 10) in-progress quality checks. Where the homebuyer gets to see framing go up, the roof go on, electrical, plumbing and HVAC go in, drywall go up … well, you get the idea. Finally, the buyer gets an orientation meeting to introduce them to their new home. KB Home follows up in a couple months to make sure everything is working properly and if something’s not up to snuff, a customer service team will make repairs and make it right. At no point in the process are customers ever uninformed. An experienced KB Home team is there with them every step of the way.
Meritage Homes builds in lots of communities and has a design center called Studio M, where homebuyers can customize their new homes. However, at Baseline, keeping it simple keeps it affordable. Here, the homebuyer chooses a floorplan from Meritage Homes’ stylish Apex townhome collection – which can include a rooftop deck or balcony as an upgrade. Then, depending on the corresponding homesite, their home will have one of three pre-selected Live Now design packages: The Lush, Fresh or Elemental – each with its own complementary mix of colors, countertops, cabinets, flooring, tiles and finishes. These packages are created by professional designers using a contemporary aesthetic and quality materials. So homebuyers have fewer decisions to make and more time to plan the housewarming party.
Thrive Home Builders
With locally based Thrive Home Builders, the home search begins with an online consultant. After a conversation about how the homebuyer wants to live (and their budget) they’ll be put in touch with an on-site sales manager at Baseline’s DoMore Rows model home. Now, depending on availability, the homebuyer may put down earnest money on a rowhome under construction, nearing completion or one that has yet to be started. In which case the customer may have a few options. For instance, they may decide between a third-floor loft or a third bedroom. They may opt for the Health Package, an upgrade to the home’s air filtration system. And they may also choose one of the design packages: Urban Farmhouse, Modern Chic or Casual Elegance; or simply base the home’s interior on that of the model home. The home shopper may be able to customize within the packages, so long as their choices are consistent with the look and feel of the designer’s vision. Okay, so now they know what they’re building, what happens next? Thrive is with the customer at every step of the construction process, with weekly phone meetings and regular walkthroughs – framing, drywall, pre-close – next thing they know you’re putting the key in the door.